Terms of Use

  1. About the Purpose

    This platform aims to be an e-commerce site, offering the online sale of products and services available on our website or app.

    Product Reservation

    2.1. Our website does not offer the option to reserve any products listed on our platform.

    2.2. Having a product in the shopping cart does not constitute a reservation and does not prevent other users from purchasing it and it becoming unavailable.

    Customer Obligations

    3.1. Customers must provide complete and accurate information when registering on our platform.

    3.2. Customers are responsible for any errors caused by entering or transmitting incorrect information.

    3.3. To make purchases or add products to the cart, you must be logged in with the username and password created during registration.

    3.4. Do not share login credentials with third parties, as you will be responsible for any misuse.

    3.5. Each customer may have only one account; multiple accounts per person are not permitted.

    3.6. Use the platform in compliance with ethics, good practices, applicable laws, and regulations, under penalty of sanctions.

    3.7. Be of legal age (18 years or older) and have full capacity to register and shop on our platform.

    3.7.1. If a minor or someone without full legal capacity makes a purchase on our platform, we will assume the legal guardians have authorized it and accept responsibility for any resulting issues, including the purchase itself.

    3.8. Do not post comments or images in reviews that are unethical, disrespectful, defamatory, offensive, hateful, or discriminatory.

    3.9. Your first access will be via a link sent to the registered email.

    3.10. Do not provide false, fraudulent, or inaccurate information.

    Pluffy’s Obligations

    4.1. Clearly and truthfully inform customers about the characteristics and specifications of products offered.

    4.2. Ship products within the stated timeframe.

    4.3. Provide a secure platform.

    4.4. Offer informative images, audio, and videos consistent with the products delivered to customers.

    4.5. Issue the product invoice and deliver it to the customer along with the product.

    4.6. Provide information about handling, cleaning, or washing the product and any other relevant details.

    Disclaimer of Liability

    5.1. We are not responsible for misuse or improper handling of the product, nor for damage occurring during installation of products purchased on our platform.

    5.2. All products sold comply with the standards and conditions established by the manufacturer, distributor, or reseller.

    5.3. We provide all relevant product information, along with instructions for use and care in the packaging or manuals.

    Intellectual Property

    6.1. All website design and formatting are the property of Pluffy, developed by a contracted provider.

    6.2. All images, illustrations, artwork, HTML, trade names, software, or videos on the platform belong to us.

    6.2.1. Images and videos are for illustrative purposes only and may vary in color or tone depending on the user’s device screen.

    6.3. The logo, brand, and visual identity of Pluffy are our exclusive property.

    6.4. Copying any image, video, design, audio, visual elements, or product descriptions from our website without authorization is prohibited.

    6.5. We are not responsible for external links that may appear on our site.

    6.5.1. Some areas may display advertisements or links; however, we are not affiliated with them and recommend caution when browsing or providing information on those sites.

    6.6. Nothing on our website grants any license or right to use without the express consent of the website managers or owners.

    6.7. Consent to copy or share any content must be granted clearly and expressly in writing.

    6.8. It is forbidden to share, copy, plagiarize, or make available any content, photos, videos, or audio from our website without express authorization.

    Payment Methods

    7.1. The accepted payment methods in our e-commerce are credit or debit card.

    7.2. Products will be shipped once payment has been processed and confirmed.

    7.3. No other payment methods are accepted in our e-commerce.

    7.4. Discount coupons are accepted, subject to availability or cancellation at any time.

    7.5. If the customer chooses to pay in installments, they will be responsible for any interest charged by the payment processor.

    7.6. To request a refund, please contact our Customer Service Center.

    Product Shipping and Delivery

    8.1. Products will be shipped within 3 days after payment confirmation.

    8.2. Shipping costs will be displayed at checkout, in the shipping section where the address and postal code are entered.

    8.3. Shipping fees are paid by the customer, according to predefined rates or product weight category.

    Returns and Exchanges

    9.1. Customers may return or exchange a product purchased on our e-commerce within 30 days.

    9.1.1. To be eligible for a return or exchange, the product must be in the same condition as received, including all accessories, manuals, and original packaging.

    9.1.2. The product must show no signs of use, such as cracks, scratches, or damage from falls.

    9.2. If an exchange is requested, the new product will be sent, and notification will be sent via email.

    9.3. If a refund is requested, the amount will be returned via the original payment method.

    9.3.1. For credit or debit card payments, the refund will be credited or debited on the current or next statement.

    Privacy and Data Protection Policy

    10.1. You can review our privacy policy at the footer link, where we explain how we collect and process the data registered on our website and during browsing.